RetailEMEACybersecurity

Standing up a 24×7 managed SOC for a fast-growing e-commerce group

Built a Sentinel-based SOC, rolled out passkeys for the workforce, and ran two tabletop exercises before peak season.

Client: A multi-brand e-commerce holding

Challenge

What we walked into

After a credential-stuffing incident during a sale event, the group needed real detection, real response, and real evidence — fast.

Approach

●Deployed Microsoft Sentinel with custom analytic rules tuned to retail attack patterns

●Migrated workforce identity to Entra ID with FIDO2 passkeys and Conditional Access

●Hardened the storefront edge with WAF rules, bot management, and rate-limiting

●Ran red-team exercises and quarterly tabletop incident drills

●Stood up a follow-the-sun SOC with documented escalation into the client's IT leadership

Results

Mean-time-to-detect

from hours to under 8 minutes

Account-takeover incidents

−96% YoY

Phishing susceptibility

from 22% to 1.3%

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This case study is an illustrative, anonymized representation of recent client work.